PAYMENT & SHIPPING
SHIPPING & DELIVERY
Where can I get an order?
Orders can be sent to an address of your choice (home, office, etc. - not a Post Office box).
How long will it take for my order to arrive?
We will confirm the order within 24-48 working hours since payment is made.
Delivery is made within 03 working days for customers in Ho Chi Minh city and 07 days in other provinces. Deliveries might take longer in cases below:
- The partner supplying Happiness In Your Face is slower than expected, resulting in delayed delivery.
- Our staff cannot contact the customer by phone, so they cannot deliver the goods.
- The shipping address you provided is incorrect or difficult to find.
For Customers in Ho Chi Minh City: From 1 to 2 working days after the order is confirmed.
Deliveries can take up to 3-7 days.
For Customers in Other Provinces: 3 to 7 working days after order is confirmed.
In case of delivery overdue: Please call 028 3775 4794 or notify us via email address: email@example.com for support.
How much do I have to pay for the delivery service?
Depending on the invoice value and the shipping area, there will be different fees.
What payment methods can I use to make purchases?
When ordering your mask at happinessinyourface.net, you can choose one of the following payment methods for the most convenient and fastest:
- Pay via Momo
- Transferring: You can transfer to us using the following account information:
Account name: HAPPINESS VI NA CO., LTD.
Bank name: VIETCOMBANK – HUNG VUONG BRANCH
Bank address: 664 Su Van Hanh st., Ward 12, Dist. 10, Ho Chi Minh City, Vietnam
Swift code: BFTVVNVX042.
- Phone number
- Email address
Can I exchange or return the goods?
Since this is the project for charity, we do not have a return or refund, nor any exchange policy. One mask only costs you 50,000 VND and all of the profit we receive will be donated to UNICEF.